Director at Bilendi, leading the UK customer engagement and loyalty business, and Chair of Junior Girls at Sutton & Epsom RFC.
I'm Steve, a London-based director with more than 25 years in digital, CRM and loyalty. I started out as a Java developer and since 2007 I've been at Bilendi (formerly Maximiles Group and Panelbiz), where I now lead the UK customer engagement and loyalty division, including its full P&L.
I like bringing people and technology together: understanding our clients' customers, then building the programmes, systems and teams that help those businesses grow.
Away from work, I'm passionate about girls' rugby and I'm the Chair of Junior Girls at Sutton & Epsom RFC.
Business leadership of the UK loyalty division, including full P&L and client-facing delivery. I oversee the local IT, operations, customer care and fulfilment teams, and lead the strategic development of tools and processes for a changing market.
A consultative role designing and running coalition and bespoke loyalty programmes. Keynote speaker at the Loyalty Conference, Marketing Week Live 2013. Responsible for technical services, multidisciplinary teams and UK project delivery.
Led digital, operations, systems and project delivery. Specified and delivered 20+ international projects across Germany, France and Morocco on budget and on schedule, and restructured the operations and support teams to save cost and time.
IT and technical leadership for an AIM-listed technology business, reporting to the Sales Director. Oversaw an in-house CRM, built and led a new team of web developers, and managed ISP relationships for email deliverability.
Built bespoke software applications and upgrades for a portfolio of clients.
Built bespoke solutions for clients including News International and silicon.com.
Also a certified PRINCE2 Practitioner.
I'm passionate about girls' rugby and about giving every girl the chance to play, learn and enjoy the game. As Chair of Junior Girls at Sutton & Epsom RFC, I help the section grow and support the coaches, volunteers and families who make it happen.
Growing the junior girls' section at Sutton & Epsom RFC.
Programmes that help brands understand and reward their customers.
A developer at heart. I still enjoy building things with new tools.
Want to talk loyalty, CRM or girls' rugby? The best way to reach me is on LinkedIn.
Connect on LinkedIn